“Very disappointing.”
The furniture in the living room was shabby and grubby. There were cobwebs and some wilting dead flowers on the mantlepiece. There were two of us staying and we were supplied with 2 very small bath towels and only one hand towel. There was one half used roll of loo paper in the bathroom and only one dishwasher cube, no dish brush or cloth to wipe down the counters, no filter papers for the coffee machine, although I did find a dusty cafetiere in the cupboard. Very poor value for £950 for the week. This is the first time ever that I have left a negative review of any property have stayed in.
Thank you for your comments and I am truy sorry that your experience was disappointing and if there was any oversight during the peak summer season. If we had known of any concern we would have addressed it immediately as we do give out a contact number to guests pre arrival and Sykes also have a dedicated helpline for guests who need assistance during their stay, we are sorry we were not given the opportunity to help you at the time. After your feedback I have decided to manage the property upkeep myself and oversee the changeovers, I have reviewed all cleaning and maintenance protocols. I am happy to say that the property has much improved and is now running at a high standard.
Property Owner