“The property was well equipped with everything you needed.”
The instructions for use of all the things around the property were very clear. It was very clean and tidy when we arrived and it was an excellent location for sightseeing. My only disappointment was the size of the accommodation rather cramped.
We are very pleased that the Wellmans enjoyed their holiday. We work hard to maintain our well equipped properties to a high standard and go the extra mile to communicate with our guests to ensure that they and the chalet are comfortable.
We are therefore very sorry that - for whatever reasons - they personally found the chalet to be 'cramped' and we were genuinely surprised by that comment from a party of 2 guests and dismayed by the 50% rating for comfort. It's not what the majority of guests experience, as other reviews here suggest.
In 3 previous seasons with Sykes Cottages, including the radically Covid-shortened season of 2021, we've hosted 51 bookings comprising 2 or 3 guests in this property and none have made a similar observation. Parties of 4 have generally been families comprising 2 adults with 2 children/teenagers or young adults and all have seemed content. However, we do imply in our listing that the property best suits those particular combinations of 4. One party of 4 adult guests in our identical property next door commented that they couldn't fit all of them in the kitchen. Well, no - it's a chalet - and we hope that guests would always read our description and look at the photos before booking.
We should add that although both our chalets (20 & 21) have grab rails on the front step and walk-in showers with grab rails, they may not be suited to those with mobility issues: for example, there are no especially high chairs and no seating available for the showers, as one guest remarked upon last year. In that respect they may be unsuitable for some with special needs.
Property Owner
