“We left the property two days early because we not comfortable and issues we had raised about the ensuite were not resolved in time for our departure.”
Firstly on arrival we had to carry our luggage from the car
park to the property, from the listing photos it was not obvious this was the set up. We are both have mobility issues and would not have booked this property. The representative Jane did offer help on our normal leaving day.
The property itself was a good size, bedrooms high ceilings and on shady side of the building which was good a no fans were provided.
Both twin beds were poor quality, slept badly. The double bed was very firm but comfortable.
In the listing photos showed one sofa and 2 arm chairs, in fact we had 2 sofas which were uncomfortable to the extreme they had no support in the seat cushions, making it impossible to relax and watch the tv which was listed as having freeview although we only found terrestrial channels.
The dining chairs had no seat pads which made sitting to eat a meal uncomfortable. The patio furniture was basic plastic with no seat pads or parasol despite the patio being in full sun all day, we therefore were unable to sit out.
The showers were both electric and had the worst pressure of any shower we have experienced in many years of self catering holidays. We had to wash our hair in the kitchen sink.
On arrival the ensuite had a loose toilet seat. The ensuite was windowless and the extractor fan did not work. We contacted the representative on the Saturday, she came on Sunday but was not able to fix them. She said that someone would come on Monday but the items were still u/s when left. In addition On Tuesday night the ensuite toilet would not stop running water, thus the cistern was constantly refilling loudly all night, meaning we did not get any sleep. We contacted the representative and were told they could not get anyone out to look at this until Thursday morning. The fact that issues had not been sorted before when we were told they would be, we decided that at least another sleepless night was unacceptable which is why we left two days early.
In conclusion we feel that the owners have not given attention to detail to the property, and that better quality furnishing and sanitary ware it would have been a very nice place to stay, as the location was excellent. We have noted that there are a lot a available weeks ongoing which is possibly a reflection on previous poor feedback that has not been acted upon.
Other suggestions would be : A fan for warm weather, an up to date television with catch up and boosters for the internet as it was sometimes only available in the living room and even only outside.
As we have used Sykes to book our holidays on several occasions it gives us no pleasure to give one of one your properties such a poor review, however as we had to give up 2 days of our holiday we feel it is justified.
Thank you for taking the time to leave feedback, we're sorry to hear you didn't enjoy your stay. We wish you brought these issues to our attention while you were in the property for us to resolve them for you.
Property Owner
