“The cleanliness was poor.”
Cobwebs, dust, dirty cutlery, vacumn cleaner cylinder full and an issue with flies which appears to be known as a full can of fly spray left for use. Freezer compartment of fridge so iced the door would not close. The soft couch/chairs not ideal for anyone elderly or disabled.
Thanks for your referral back to Sykes regarding your recent stay in Hollyberry Cottage . Firstly we really appreciate your feedback. We are sorry that we have on this occasion fallen short of the level of cleanliness that we strive to provide to our guests. We are proud of Sykes ratings , normally reflecting positive guest experience. However on this occasion we have not lived up to our guests expectations which we are really sorry about.
I have addressed the feedback given with my cleaning team and the owners and we will put measures in place to prevent from happening again.
Property Owner