“On arrival all seemed well apart from a distinct smell of dampness.”
That evening we had a bath and a musty smell was more profound, on close inspection the jets in the bath were black which gave the impression of being mouldy, mould was also evident on some of the tiles. The following morning in daylight we noticed paint under the radiator in bathroom was flaking and there were some paint powdering on the floor which had crumbled from the damp. Also damp under bedroom radiator. Noticed a lot of Lacewing insects on the ceilings and walls, and I mean a lot... spent most of the weekend disposing of the ones I could reach. Lots of cobwebs on the high ceilings which I was unable to reach, and also in most rooms throughout the cottage.. Blind on kitchen door was dirty and stained, there were no cleaning products for bath, sink or toilet (no bleach) and no cleaning product for kitchen sink, hob or worktops. Sofas on verge of collapse, glass on most windows was dirty but more so on double doors in lounge. On an upnote we found the bed really comfortable and clean
Thanks for bringing this to our attention. We do strive to reach our customers expectations but on this occasion we have clearly failed to do that and for that we apologise.
In the New Year maintenance is going to be taking place on all our cottages.
We take all our guest comments very seriously and hope that you will return to us again in 2022.
Property Owner
