Naomi and Alex Tarry founded Best Escapes in 2008 as the sister-brand of Best of Suffolk, on a mission to bring their proven recipe for holiday letting success to the neighboring county of Norfolk. The team have worked tirelessly, and now represent many happy owners. In July 2021 Best Escapes joined forces with Sykes Holiday Cottages, becoming a sister brand to the award-winning agency.
All of us at Best Escapes are proud of what we’ve achieved – creating a thriving business by bringing boutique standards to holiday letting and focusing on achieving the highest levels of customer service.
Synonymous with quality holiday accommodation, the Best Escapes seagull, Myrtle, is best friends with the Best of Suffolk seagull, Morris. Together they are the instantly recogniseable icon for luxury holiday accommodation in the east.
Before any property is launched, we ensure that every one of our properties will delight our guests and reach our brand standards, including, an agreed contents list, fresh linens and a welcome pack. This underlines our commitment to delighting our guests, allowing them to have outstanding holidays.
The team’s commitment to listening to the needs of our guests and offering them the very best in stylish, well-appointed properties remains our number one priority!
Tim Ripman – Director of Operations
General leadership of and support for the Best of Suffolk team with a focus on empowerment, stability and motivation. Overall operational responsibility for the day-to-date running of the business; managing the expectations of both owner and guest to the Best of Suffolk standards.
Your go-to for: Anything and everything Best of Suffolk relevant, or just a good old-fashioned chat!
Claire Pegg – Finance Manager
Proactive performance strategy, analysis and reporting. Continuous improvement of processes and systems.
Your go-to for: Facts and figures, and supplier invoicing.
Abi Charter – Marketing Manager East Anglia
Creator of marketing strategy for recruiting fabulous holiday lets across the region. Author of creative content for blogs, PR, print advertising and social media. Owner of events and local sponsorship opportunities. Press Officer, for all media-related content. Manager of marketing partners’ relationships including SEO and PPC.
Your go-to for: Events, sponsorship, advertising, PR, social media, blogs, and all things marketing!
Becky Alderton – Customer & Owner Relations Manager
Supporting the Customer & Owner Relations team to ensure all guests have the best possible experience from finding the ideal property to monitoring satisfaction and quality across the portfolio. Focusing on property performance and client satisfaction.
Your go-to for: Property Performance and anything guest or client focused.
Hannah Glennon – Business Development Manager
Responsible for winning new properties to join our Best of Suffolk family. Hannah is our property photographer, and responsible for launching new properties on our website, and guiding new owners through the holiday let process, whilst working hard to ensure they succeed. In addition she ensure that our website listings are up to date, with up to date imagery.
Your go-to for: Recruiting new properties and Best of Suffolk property photography.
Harry Peek – Area Development Manager
Building the brand across the area, identifying opportunities for growth and new business.
Your go-to for: Business growth and new opportunities.
Tamar Martin – Quality Assurance
Works closely with our maintenance team, contractors and owners to ensure our properties meet Best of Suffolk’s high standards. Ensures a positive guest experience by responding to, and actioning, guest feedback. Brand ambassador and Quality Champion.
Your go-to for: All things quality focused!
Vicki Mannall – Senior Customer & Owner Relations Expert
Part of the reservations team – handling guest enquiries and processing bookings. Helps to deliver the highest level of customer service to guests and owners at all stages of the customer journey.
Your go-to for: Reservations, Enquiries, Owner Queries and Customer Service.
Kyrah Martin – Customer & Owner Relations Expert
Providing support to guest and client operations across customer service, bookings and administration departments.
Your go-to for: Linen orders, lost property, booking confirmations, welcome files and arrival details.
Taylor Norman – Customer & Owner Relations Expert
Providing support to guest and client operations across customer service, bookings and administration departments.
Your go-to for: Linen orders, lost property, booking confirmations, welcome files and arrival details.
Paul Antoni – Maintenance Operative
With extensive maintenance experience spanning all elements of property maintenance, Paul offers reliable and effective solutions to everything from repairs and refurbishment, reactive or planned, indoors or outdoors. Providing maintenance know-how for our portfolio of properties – Paul is the ultimate handyman!
